U-Go Airport Transfers & Charters (“U-Go”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, request a quotation, make a booking or use our transport services.
We process personal information in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act, 2013 (POPIA).
Depending on how you interact with us and the services you request, we may collect the following categories of personal information:
We may retain information relating to payments, including payment amounts, payment dates, transaction references and payment confirmations.
Where payment is made through a secure third-party payment service, payment card details are handled through that service. U-Go does not intend to collect or store full payment card details through its website or ordinary booking communications.
When you visit our website, certain technical information may be collected automatically, depending on the website technologies and services in use. This may include:
Where necessary for business administration, accounting and legal compliance, we may retain relevant transaction, invoicing and recordkeeping information.
We may collect personal information in several ways:
We aim to collect only information that is reasonably necessary for the relevant purpose.
We use personal information for legitimate business and service-related purposes, including:
We will not use personal information for a purpose that is incompatible with the purpose for which it was collected unless permitted by law or otherwise appropriately authorised.
We do not sell personal information to third parties.
We may share relevant personal information where reasonably necessary for the operation of our business and the provision of our services.
This may include:
Information necessary to complete a confirmed journey may be shared with the assigned driver. This can include passenger contact details, pickup and drop-off arrangements, flight information, passenger numbers, luggage details and relevant special requirements.
We may use third-party service providers to support our business operations. These may include providers of:
Such providers may process personal information on our behalf where necessary to provide their services.
Where you interact with external platforms or services, such as WhatsApp, Google or online review platforms, those services may process information in accordance with their own privacy policies and terms.
For example, if you choose to submit a public review, the information you publish may be visible to other users of that platform.
We may disclose personal information where required or permitted by law, including in response to lawful requests from courts, regulators, law-enforcement authorities or other competent public bodies.
If our business is involved in a sale, restructuring, transfer or similar transaction, relevant information may be disclosed where reasonably necessary and subject to applicable privacy requirements.
U-Go uses WhatsApp as an important customer communication channel, including for enquiries, booking confirmations, driver coordination and journey-related communication.
When you communicate with us through WhatsApp or another third-party communication service, your information may also be processed by the relevant service provider in accordance with its own privacy policy and terms.
Customers should avoid sending unnecessary sensitive personal information through ordinary messaging channels.
Our website may use cookies and similar technologies to support website functionality, understand website usage, improve performance and assist with website security.
Depending on the technologies enabled on the website, these may include:
You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect the operation or functionality of parts of the website.
Third-party technologies operating on our website may also process technical information in accordance with the relevant provider's privacy terms.
We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, disclosure, alteration or destruction.
These measures are intended to protect information appropriate to the nature of the information and the risks involved.
However, no website, electronic communication method or information storage system can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted electronically.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining business and accounting records, resolving disputes and meeting applicable legal obligations.
When information is no longer required for a lawful business or legal purpose, it will be securely deleted, destroyed or de-identified where reasonably practicable and appropriate.
The applicable retention period may differ depending on the type of information and the reason it is held.
Some third-party service providers used in connection with websites, communications or business operations may process or store information outside South Africa.
Where personal information is transferred outside South Africa, U-Go will take reasonable steps to ensure that the transfer is permitted under applicable data-protection requirements, including the relevant provisions of POPIA.
Subject to applicable law and any lawful limitations, you may have the right to:
To exercise a privacy right, please contact us using the details in this Privacy Policy. We may need to verify your identity before responding to a request.
Our services may involve bookings for passengers who are children. Where personal information relating to a child is required to arrange transport, we request that it be provided by a parent, guardian or another person legally authorised to act on the child's behalf.
We only seek information about children that is reasonably necessary for the relevant transport arrangements and applicable safety requirements.
Our website may contain links to external websites or services, including review platforms and third-party providers.
U-Go does not control the privacy practices, content or security of external websites. When you follow an external link, you should review the privacy policy and terms of the relevant provider.
We may update this Privacy Policy from time to time to reflect changes in our business practices, website technologies or applicable legal requirements.
The latest version will be made available on our website. Customers are encouraged to review this page periodically.
If you have questions about this Privacy Policy, wish to exercise your privacy rights or have a concern about how your personal information is handled, please contact U-Go:
We will consider and respond to privacy-related requests in accordance with applicable legal requirements.